PlugLaw products fall into two payment models, annual subscriptions (ClientACQ, FirmReach+) and engagement-fee work (People+Plan, Founder's Path bundles, Lifecycle Management). Refund terms differ by model.
1. Annual subscriptions (ClientACQ, FirmReach+)
1.1 First 14 days, full refund
If you cancel within 14 days of paying for a new annual subscription, and we have not yet started foundation-build work specific to your firm, you receive a full refund. Email inquiry@pluglaw.com with the subject "Cancellation request", refund processed within 7 business days.
1.2 Days 15–90, pro-rata refund minus setup costs
If you cancel between day 15 and day 90, you receive a pro-rata refund of the remaining subscription period, minus the setup-and-foundation portion already delivered. The setup portion is fixed at 25% of the annual subscription and is documented in the engagement letter.
1.3 After day 90, no refund, but cancel-at-renewal
Once a subscription is past 90 days, no further refund is issued for the remainder of the annual term. You may cancel renewal at any time before your renewal date, we send a renewal reminder 30 days before. At renewal cancellation, all assets, dashboards, content and access remain yours.
2. Engagement-fee work (People+Plan, Founder's Path, Lifecycle)
2.1 Before scope sign-off, full refund
If you have paid an engagement fee but not yet signed the scope letter, you receive a full refund within 7 business days. We will not commence delivery work without a signed scope.
2.2 During delivery, milestone-based
Engagement fees are paid on milestones documented in the scope letter (typically: kick-off, mid-point, delivery). If you choose to terminate during delivery, you owe for milestones reached and any reasonable wind-down work performed in good faith. Unconsumed milestone payments are refunded.
2.3 People+Plan replacement guarantee
Hires placed via People+Plan come with a replacement guarantee: if the hire leaves or is terminated within 90 days for performance reasons, we re-run the search at no additional fee. The original engagement fee is not refunded; the value is delivered as the replacement search.
3. What is not refundable
- Work delivered and accepted (campaigns run, hires placed, market analyses delivered).
- Third-party costs we have incurred on your behalf (advertising spend, vendor fees, software subscriptions purchased for the engagement).
- The setup portion (25%) of an annual subscription, once foundation-build work has commenced.
- Cancellation penalties imposed by third-party vendors that we have signed up to on your behalf, where the vendor refuses pro-rata refund.
4. Process
- Send written cancellation notice to inquiry@pluglaw.com.
- Within 5 business days, we send a refund-calculation statement showing what is refundable and why.
- Once you confirm the calculation, we issue the refund within 7 business days to the original payment method.
- For Indian payments, refunds typically reach the source bank account within 7–10 business days. For international payments, allow up to 14 business days.
5. Disputes
If you disagree with a refund calculation, the engagement letter's dispute-resolution clause applies. Our default position favours the client where reasonable interpretation is possible, we would rather refund a contested rupee than litigate it.
6. Currency and exchange-rate handling
Refunds are issued in the original currency of payment. Where conversion is required, we use the exchange rate on the date the refund is processed. PlugLaw does not absorb or charge for exchange-rate fluctuations between original payment and refund.
7. Updates
This Refund Policy may be updated. The "Last updated" date at the top reflects the most recent revision. Any update applies prospectively only, your refund terms are governed by the policy in force on the date of your engagement letter.
8. Contact
Refund or cancellation queries: inquiry@pluglaw.com.
All terms in this Policy are subject to the engagement letter signed between LawCrust Global Consulting Ltd and the client; in the event of conflict, the engagement letter prevails.